Odoo Pro Cloud Hosting - Service Level Agreement


The safety of your data is very important to us, and the systems and procedures are designed to guarantee. here are some highlights:

  • SSLAll web connections to client instances are protected with 256-bit SSL encryption (HTTPS with a 2048-bit modulus SSL certificate), and running behind grade A SSL stacks. All our certificates chains are using SHA-2 already.

  • Reliable Platform: Servers with full hardware guarantee, redundant data storage, network and electrical supplies.

  • Passwords: Customer passwords are protected with industry-standard PBKDF2+SHA512 encryption (salted + stretched for thousands of rounds)

  • Safety Systems: Our servers are running recent Linux distribution with up-to-date security patches, with firewall and intrusion counter-measures (not disclosed for obvious reasons)

  • Isolation: Client data stored in dedicated databases - no sharing of data between clients, no access possible from one database to another.

  • Credit Card Safety: We never store credit card information on our own systems where our credit card information is always transmitted securely directly between you and our PCI-Compliant payment acquirers.

High Availability

  • Our servers in Germany are tier-III certified or equivalent, with N+1 redundancy for power, network and cooling and with UPTIME - 99.9%.

  • Each customer can be  backed up daily himself, also automatic back up can be taken based on his official request.